Claims
When something gets broken, stained, or stolen, the difference between a payout and a write-off is documentation. We capture it at turnover, lodge the claim, and follow it through.
At a glance
Avg claim recovery rate: 92%
Every cleaner trained in the portfolio photographs the property the same way, every turnover. When damage appears, we already have a baseline from the stay before. which is what platforms require to pay out.
Airbnb's resolution centre, Stayz dispute portals, Booking.com partner claims. different platforms, different deadlines, different evidence rules. We know the playbooks and lodge claims within the windows that actually get paid.
A claim isn't finished when it's submitted. We chase, escalate, and answer the platform's follow-up questions until the money lands in your account or the matter is formally closed. You don't have to log in once.
What's included
No "let's circle back on that". Every deliverable inside this service is listed here, plainly, so you know exactly what you're paying for.
01
Every cleaner trained to a documented photo protocol. Same angles, same rooms, every turnover. the baseline that makes claims winnable.
02
Before-and-after frames, repair quotes, replacement receipts, and a written timeline. packaged the way platforms expect.
03
Airbnb resolution centre, Stayz dispute portal, Booking.com partner claims. lodged within each platform's required window.
04
Where platform cover falls short, we coordinate the underlying insurance claim with your broker.
05
Every claim chased to payout or formal closure, with no owner login required.
06
Each claim closed with a one-page summary: what happened, what we recovered, what's still in motion. so your records stay clean.
How we do it
Every property in the portfolio moves through the same four steps. Repetition is what makes the work consistent. and consistency is what compounds the property's performance over time.
01
Every turnover, every property, photographed the same way. The baseline is in the system before any guest arrives.
02
When damage is found, the cleaner stops, photographs, and escalates within an hour. well inside platform windows.
03
Evidence pack assembled, written timeline drafted, claim filed via the right platform with the right tone.
04
We answer every platform follow-up, escalate stalled claims, and don't close the file until the money lands or the matter is formally closed.
On the ground
Not a dashboard. Not a call centre. People who know your property, on the ground in Adelaide, executing this service every day of the week.
What we do vs. other companies
Most Adelaide Airbnb managers offer some version of this service. Here is what is actually different about ours.
Baseline documentation
Most managers ·Cleaners take photos only when they spot damage
Luxe ·Standardised baseline photographed every single turnover
Claim lodgement speed
Most managers ·Often missed platform deadlines
Luxe ·Lodged within hours, comfortably inside platform windows
Follow-through
Most managers ·Submit and forget
Luxe ·Chased through follow-ups and escalations until payout
Recovery rate
Most managers ·Anecdotal; rarely tracked
Luxe ·92% recovery rate, reported back to you in writing
Damage will happen. Whether you get paid for it is almost entirely a documentation problem. and that problem is solved before the guest checks in, not after.
The next step
We will review your property, suburb and short-stay potential, and tell you whether Luxe Managements is the right fit.
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